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Understanding Your Electric Bill

Ever wonder what all the numbers and charges on your bill mean? You're not alone. Explore our interactive bill guide by clicking the letters throughout the bill to learn what each section means and better understand your energy use, billing details, and available services.

Front of a sample Vermont Electric Cooperative electric bill
Back of a sample Vermont Electric Cooperative electric bill

Understanding Your Bill

Select one of the orange letters on the bill to learn more about that section.
A

Contact Information

There are several ways to contact VEC about your bill or account.

  • Phone: (800) 832-2667 or (802) 635-2331
  • Office Hours: 7:30 AM - 4:30 PM, Mon-Fri
  • Website: www.vermontelectric.coop
B

Your Account Information

Your account number, name, and service address are listed here. Please refer to this information when calling or making a payment. Also, make sure this information is accurate and updated as necessary.

C

Total Amount Due

Summarizes total balance or budget amount due and the payment due date. Automatic payment is indicated if you are a participant in that program.

D

Usage Comparison

This section compares your electricity use for the current billing month, previous month and the same period last year.

E

Daily Averages

This is your average daily electricity use in kilowatt-hours and your average daily cost during the billing period.

F

Payment Stub

This detachable payment section includes the information needed when submitting a payment by mail.

G

Metering Details

This section provides your rate type, meter number, service period, meter readings and usage.

H

Account Summary

Your account summary shows previous balances, payments received and the balance before current charges are added.

I

Electric Charges

This section provides a breakdown of the charges that make up your current electric bill.

J

Monthly Usage Graph

This graph provides a visual comparison of your monthly electricity use and compares current usage with the previous year.

K

Message Center

This section includes information about SmartHub, payment options, and important Co-op updates.