SmartHub

SmartHub is a powerful tool that provides a range of information about your account. Among other things, signing up allows you to:

• Pay your bills with a check, debit card, or credit card.
• Schedule payments
• Go paperless for your billing
• Monitor your electric usage at the monthly, daily, and hourly level
• Check for outages
• Receive alerts

No. You can pay your bill in a range of ways other than using SmartHub if you desire. However, SmartHub offers several options for paying your bill electronically that can be very convenient.

Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site.” After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password.

You can set SmartHub up to deliver messages to you via email or text message. To set this up, log into your SmartHub account, hover over “Notifications,” then click on “Manage Contacts,” then add or change email addresses or phone numbers. Then, to select the type of alerts you want, hover over “Manage Notifications” then click on “Manage Notifications, then choose from “billing,” “miscellaneous,” “service” or “usage” to select/change your email or text alerts.

On the website, hover over “My Usage,” Select “My Usage,” then select “Usage Explorer.” On the mobile app, select the “Energy Use” icon to view your energy use.

Both platforms provide the same functionality. If you use SmartHub on a smartphone or tablet, we advise downloading and using the SmartHub app rather than accessing SmartHub through a web browser.

VEC is happy to help you with details of SmartHub. Please call Member Service at 800-832-2667 or email [email protected].