When asked to make a payment, start by contacting us and make sure you are actually calling Vermont Electric Cooperative. Scammers are using internet search engines to trick people into calling them instead of the co-op.
Some who get scammed have reported searching for a co-op's number on a mobile device and then calling one of the first numbers that appears, which turned out to be not to be the Co-op at all but a "company" that then takes all of their information and contacts the Electric Co-op to transact the member's business on their behalf. The imposter then charges the member for this "service."
Don't be a victim. Please verify that the phone number you are calling is actually Vermont Electric. It's best to just go to vermontelectric.com directly to get the number. Or better yet, use the VEC SmartHub app and know that you are safely conducting business with the co-op.