Payment Options 1
Payment Options
Paying your electric bill should be simple. Choose the payment method that works best for you, whether you prefer to pay online, by phone, by mail, or in person.
Choose How to Pay
Explore the options below for payment details and instructions.
Pay Online
Make a one-time payment or manage payments with SmartHub.
Payment details
Use SmartHub to pay your electric bill by check, debit card, or credit card. The Pay Now option is available without registering for a SmartHub account.
If you already use SmartHub, sign in to manage your payments and account.
Open SmartHub | Learn about SmartHub
Credit/debit card payments are limited to $2,500 per month.
Auto Pay
Have your monthly payment automatically withdrawn from your bank account or card.
How Auto Pay works
Sign up through SmartHub to have payments automatically charged to a bank account, debit card, or credit card. VEC accepts Visa, MasterCard, American Express, and Discover.
- You'll continue to receive a monthly statement showing your meter reading and charges. It will say "Bank draft do not pay."
- Payments are deducted approximately 14 days after the bill date shown on your statement.
- Credit/debit card payments are limited to $2,500 per month.
Pay by Phone
Use our automated phone system, available 24 hours a day, seven days a week.
Phone payment details
Call 800-832-2667 or 802-635-2331 and choose Option 2 for automated service.
Check your account balance, make a payment by check, debit card, or credit card, or set up Auto Pay.
Credit/debit card payments are limited to $2,500 per month.
Pay by Mail or In Person
Mail a payment or use one of the listed payment drop-off locations.
Locations and mailing address
Mail checks or money orders to:
Vermont Electric Cooperative, Inc.
P.O. Box 1400
Brattleboro, VT 05302-1400
Please do not mail payments to the Johnson office.
In-person payment locations:
- VEC Headquarters — 42 Wescom Road, Johnson
- Franklin Telephone — 5217 Main Street, Franklin
- M&T Bank — branch locations. Bring your VEC electric bill payment stub when paying at a branch.
Confirm location hours before visiting.
Make Monthly Bills More Predictable
Budget Billing helps spread your projected electric costs over a 12-month period, making it easier to plan your monthly expenses.
To learn more or enroll, contact Member Services at 802-635-2331.
How Budget Billing works
- Your monthly budget amount is calculated using the average of your previous 12 months' bills.
- During the first budget year, VEC reviews your account partway through the year and may adjust the amount if usage differs from projections.
- At the end of the plan year, VEC reconciles your account.
- You can cancel at any time. Any outstanding account balance then becomes due. If the account has a credit, you may request a refund or apply it toward future bills.
Need Payment Assistance?
Resources may be available to help with electric bills. Explore assistance programs and ways to get support.
Still Need Assistance? Our Member Service team can help with billing and payment questions. 800-832-2667